Business Process Consultant
Location:
Tallahasee, Florida
Employment Type:
Contract
Primary Job Duties and Tasks: - Work under the direction of the Agency’s designated project manager. Participate in and lead activities as directed by the Agency. - Work on large, complex projects that have enterprise-wide impact and require subject matter expertise of multiple process improvement areas and mastery of process improvement tools. - Work as a project team member on one or more projects to facilitate process improvements involving multiple business areas and/or state agencies. -Elicit, identify, analyze, and document business processes and requirements for business units and/or sister agencies. Translate business requirements into user stories and/or functional requirements. Document requirements and/or user stories and other work items in Azure DevOps. Design user interface screens. -Analyze the business processes and make recommendations for business process improvements. This requires a high level of understanding of the organization’s businesssystems and processes. -Serve as the primary liaison between internal and external users and technical resources to translate business needs into technical requirements. -Understand technical problems and solutions in relation to the current, as well as the future business environment. -Develop meeting summaries, requirements documentation, screen designs, and other project documentation within required timeframes. -Develop and maintain test plans and scripts for testing. -Lead testing efforts for each release in dev and beta environments. -Coordinate with the functional owner and developers to research anomalies, identify root cause, and troubleshoot through resolution. -Capture and document metrics in support of the user acceptance testing and recommend improvements. -Assess current testing processes; recommend and implement process improvements, including automation where practical. -Provide estimates for assigned tasks. -Create and manage SQL queries and analyze data to respond to ad hoc requests, troubleshoot, test, or investigate anomalies, as needed. -Adapt to changes in daily work plans based on customer support needs. -Assist in the completion of status reporting and escalation of issues to management. -Coach and mentor junior staff. -Comply with AHCA’s Division of IT Information Systems Development Methodology (ISDM) standards and formats on all work products. Comply with Project Management Oversight Rule 60FGG-1. Qualifications: -A minimum of 7 years of IT business analysis experience and 4 years of business process engineering experience. -Knowledge of leveraging both IT solutions and business process improvements. -Must demonstrate expertise in strategic planning, tactical execution, process management, and business systems requirements definition. -Knowledge of advanced management principles and practices, methods of data collection and analysis. -Knowledge of process engineering principles and practices. -Proven communication skills, both orally and in writing, with technical and non-technical staff, and all levels of management. -Skilled with Microsoft Visio, SharePoint, the Microsoft 365 Office Suite, and familiar with business analyst software tools. -Skilled in working on one or more projects as a project lead. Must be able to mentor and coach junior staff. -Must possess strong analytical and problem-solving skills. -Ability to communicate complex ideas to technical and non-technical staff, as well as all levels of management, both orally and in writing. -Ability to elicit requirements using interviews, document analysis, requirements workshops, surveys, and site visits. -Ability to map business processes, use cases, tasks, and workflows. -Ability to establish and maintain effective working relationships with others. Ability to work independently and in a team to meet deadlines. -Ability to plan, organize, and coordinate multiple projects and work assignments. -Ability to organize data into logical formats for presentation in reports, documents, and other written materials. -Ability to conduct fact finding research. -Ability to collect, evaluate, and analyze data to develop alternative recommendations, solve problems, document workflows, and other activities relating to the continuous improvement of processes. -Goal oriented, action focused, pragmatic, and self-disciplined. Education and Certifications: Bachelor’s degree or Master’s Degree in Computer Science, Information Systems, Business Administration, or other related fields. Or equivalent work experience. (Required)