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Primary Job Duties and Tasks:
Overall Responsibilities: Supports, plans, and participates in a team of programmatic staff responsible for executing vision, testing, designing system requirements, and successful implementation of a new CCWIS system.
Requirements Management: Development, refinement, and finalization of system requirements. This includes crafting a visionary blueprint that balances innovative solutions with adherence to federal and statutory mandates. Participates in a team to collect detailed functional and non-functional requirements from various stakeholders. Analyze these requirements to understand their impact on business processes and system design.
Qualifications:
Bachelor’s degree in one of the following Business Administration, Social Work, Engineering, and or MBA or related field preferred
5+ years of Experience in supporting and advising medium to large projects
Experience in Child Welfare or related Health and Human Services
Experience in developing and executing complex project plans encompassing OCM, training, requirements gathering, and representing program office needs and objectives in IT projects.
Experience in leading large multifaceted teams to execute and lead successful project implementations
Ability to effectively prioritize and execute tasks in a fast paced, high velocity, environment; ability to stay focused on responsibilities, meet deadlines and manage competing priorities under pressure.
Ability to drive effective meetings: workshops, design, and problem-solving sessions.
Ability to present ideas in business friendly and user-friendly language; demonstrated aptitude for working with, supporting and communicating with users and customers.
Child Welfare or CCWIS experience (Preferred)
General Knowledge, Skills and Abilities (KSAs)
Communication: Able to clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e.; project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
Customer Service: Works well with clients and customers (i.e.; business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
Decision Making: Makes sound, well-informed, and objective decisions.
Flexibility: Is open to change, new processes (or process improvement), and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others.
Leadership: Motivates, encourages, and challenges others. Is able to adapt leadership styles in a variety of situations and is self-motivated.
Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
Team Building: Encourages, inspires, and guides others toward accomplishing the common goal.
Education and Certifications:
Bachelor’s or Master’s Degree in Business Administration, Social Work, or other related field. Equivalent work experience may be substituted for educational requirements. (Required)